Last Updated: 07-04-2026
SEVENTHAVENUE EVENTZ PRIVATE LIMITED believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the process.
- SEVENTHAVENUE EVENTZ PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not satisfactory.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has verified the issue. This must be reported on the same day of receiving the product.
- If you feel that the product received is not as shown on the website or does not meet your expectations, you must notify our Customer Service team on the same day of receiving the product. After reviewing your complaint, our team will take an appropriate decision.
- In case of complaints regarding products that come with a manufacturer’s warranty, please refer the issue directly to the manufacturer.
- In case of any approved refunds by SEVENTHAVENUE EVENTZ PRIVATE LIMITED, it may take 16–30 days for the refund to be processed and credited to the customer.
